Compassionate patient care coordinator with 7+ years supporting clinical teams and elevating the patient experience across high-volume practices.
- Streamlined intake for 50+ daily patients, cutting average wait times by 22%.
- Trained and mentored a team of 8 front-desk staff on HIPAA and scheduling.
- Coordinated care plans with physicians, families, and external referrals.
- Rolled out a new Epic scheduling workflow adopted across three locations.
- Managed scheduling and insurance verification for a 12-provider clinic.
- Resolved billing inquiries with a 98% patient-satisfaction score.
- Coordinated referrals and follow-ups across four specialty clinics.
- Certified Medical Administrative Assistant (CMAA) · 2019
- BLS / CPR · American Heart Association · renewed 2025
- Patient Experience Champion · Cedar Health Partners · 2023